Privacy Policy bet super

Introduction

Bet super understands that your trust is our most valuable asset. When you register and use our platform, you entrust us with your personal information — and we do not take that responsibility lightly. This Privacy Policy explains in detail how bet super collects, uses, stores, and protects your personal information.

This document applies to all users of the bet super platform, including the website at betsuper.vu and the official bet super mobile app. By using any bet super service, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

Information We Collect

Bet super collects several categories of information from users during the registration process and platform usage. All information is collected for legitimate purposes and is necessary to ensure a high-quality service is delivered to you.

Information Type	Example	Purpose of Collection
Identity Information	Full name, IC/passport number, date of birth	Identity verification (KYC), fraud prevention
Contact Information	Email, phone number, address	Account communications, security notifications
Financial Information	Bank name, account number (partial), transaction history	Payment processing, withdrawals, AML compliance
Technical Information	IP address, device type, web browser, location	Account security, fraud detection
Gaming Information	Game history, betting patterns, set limits	Responsible gaming, platform analytics
Cookies & Tracking	Login sessions, language preferences, analytics data	User experience, website performance

We do not collect unnecessary information. Every piece of data we request has a clear purpose, and we only retain it for as long as needed for that purpose or as required by applicable law.

How We Use Your Information

Information collected by bet super is used responsibly for the purposes stated below. We do not use your data for any other purpose without notifying you in advance:

• Account Management: Creating, verifying, and maintaining your account securely, including the required KYC process.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions accurately and securely through integrated payment systems.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and any suspicious activity on the platform.
• Customer Support: Providing effective assistance when you contact our support team via live chat or email.
• Service Improvement: Analysing aggregated usage patterns to improve platform design, performance, and the overall user experience.
• Marketing Communications: Sending promotions, exclusive offers, and the latest updates — only if you have consented to receive them.
• Legal Compliance: Fulfilling legal obligations, regulatory requirements, and the directives of relevant authorities.

Information Sharing with Third Parties

Bet super takes your privacy seriously. We do not sell or rent your personal information to any party. However, in certain circumstances, we may share your information with the following limited categories of third parties:

• Payment Service Providers: FPX, Touch 'n Go eWallet, GrabPay, DuitNow, and other payment providers that process your transactions — only the information necessary for payment purposes is shared.
• Technical Service Providers: Companies that help us manage platform infrastructure, cybersecurity, and data analytics — subject to strict confidentiality agreements.
• Statutory Authority: Law enforcement agencies or regulatory bodies issuing a valid order or warrant requiring the disclosure of information.
• Game Software Providers: Gaming companies that provide slots, bingo, and other game content — only the minimum technical information required for game functionality is shared.

Cookie Policy

Bet super uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

Cookie Type	Function	Status
Essential Cookies	Enabling core platform functions such as secure login and navigation	Mandatory
Preference Cookies	Saving your preferences such as language and display settings	Preferences
Analytics Cookies	Collecting anonymised usage data to improve the platform	Preferences
Security Cookies	Detecting suspicious activity and protecting your account from unauthorised access	Mandatory

You can manage or block optional cookies through your web browser settings at any time. Please note that blocking essential cookies may affect platform functionality and your gaming experience.

Data Retention Period

Bet super retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law. The following are our general data retention guidelines:

• Active Account Data: Retained for the duration your account is active and up to five (5) years after account closure.
• Financial Transaction Records: Retained for seven (7) years in accordance with financial compliance and anti-money laundering legal requirements.
• Security Logs: Retained for two (2) years for investigation and fraud detection purposes.
• Marketing Data: Retained until you withdraw your consent or close your account.
• KYC Documents: Retained for five (5) years after the business relationship ends, in accordance with legal requirements.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

Your Rights as a User

As a bet super user, you have important rights regarding your personal data. We fully respect these rights and make it easy for you to exercise them:

To exercise any of the above rights, please contact the bet super support team via live chat or email at [email protected]. We will process your request within 30 business days at no charge for any reasonable request.

Technical Security Measures

Bet super invests seriously in security infrastructure to protect your data from unauthorised access, loss, damage, or disclosure. Among the technical measures we implement:

• Data in Transit Encryption: All communication between your browser/app and bet super's servers is secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Data at Rest Encryption: Sensitive data such as passwords and financial information is stored in encrypted form using AES-256 encryption algorithms.
• Two-Factor Authentication (2FA): bet super supports 2FA for an added layer of security on your account.
• Continuous Security Monitoring: Automated monitoring systems operate around the clock to detect and respond to security threats.
• Regular Security Audits: The bet super platform undergoes regular penetration testing and security audits conducted by independent third parties.
• Internal Access Controls: Only staff with specific authorisation may access user data, and all such access is logged and monitored.

International Data Transfers

In the course of its operations, bet super may store or process your data on servers located outside Malaysia. Where international data transfers occur, bet super ensures that:

• The destination country has an adequate level of data protection, or
• Appropriate contractual data protection measures have been put in place with data recipients, including standard data protection clauses, and
• Such transfers are carried out solely for legitimate business purposes and are necessary to provide bet super services to you.

We do not transfer your data to jurisdictions lacking adequate privacy protection without first putting appropriate additional safeguards in place.

Changes to This Privacy Policy

Bet super reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made, we will:

• Sending a notification to your registered email address at least 14 days before the changes take effect.
• Displaying a clear notice on the platform's home page for a minimum of 14 days.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the bet super platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account before the effective date.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how bet super handles your personal data, please do not hesitate to contact us. Our privacy team is ready to assist you:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• Response Time: We aim to respond to all privacy inquiries within 5 business days